How To Claim All Other Insurances

How to File a Claim Worldwide (excluding the United States)

Please follow these instructions prior to filing a claim, when applicable. Assistance is available from us or WellAway® at the contact information set forth below:

Please find the claims form here

Health Insurance Instantly: Click here to contact us

WellAway® ConciergeCare Counselor:

Telephone: +1 855 773 7810

E-mail: Conciergecare@wellaway.com.

You must submit a complete claim directly to the Plan Administrator (PayerFusion Holdings, LLC) within the time period specified in your chosen policy. The claim form is available on WellAway’s member portal at www.wellaway.com or you may request the claim form by contacting a WellAway® ConciergeCare Counselor. All claim forms must be accompanied with the following:

  • Patient’s name
  • Physician’s specialty
  • Detailed description of the service rendered (office visits, surgery, etc.)
  • Original itemized invoices with fees on physician/hospital letterhead. Invoice must include patient’s full name, date of birth, diagnosis (type of Illness), date of the visit, treatment type, physician’s charges and acceptable proof of payment (credit card receipt)
  • Prescription medications must clearly provide the name of the patient, the price of the drug, and prescription quantity. Copy of the physician’s script is required
  • In the case of hospitalization, you must attach the hospital medical notes or reports, and our Pre-Authorization provided to you. Please ensure that your invoice details the cost of private or semi-private room
  • Type of currency

Claims may be submitted via e-mail to conciergecare@wellaway.com, courier, or by postal service. Mail your completed claim documents to:

WellAway® Limited c/o PayerFusion Holdings, LLC

5200 Blue Lagoon Drive, Suite 100

Miami FL 33126

Copies of claims are accepted; however, WellAway® reserves the right to request original documents at its discretion. WellAway® encourages its members to keep copies of the invoices for their records.

WellAway® will reimburse the member in accordance with the terms and conditions of the member’s Policy. Please refer to your Policy for the specific time frames required to submit a claim. If WellAway® does not receive your completed claim within the time frame stated in your Policy, your claim may be denied.

How do I get help with filing my claim?
We’re here to help!  Please contact us at any time before, during or after the claims process using the contact details above.  

How long will it take to process my claim?
Once all of the requested information is received by the Plan Administrator, claims are processed within 15-20 days.

How will you pay my eligible claim?

We can pay by:

  1. international wire transfer* – please complete the banking information section on your Claim Form; for claims exceeding$200.WellAway® may issue its member a cash card where payments will be deposited to access reimbursements or to pay providers at the time of service, or
  2. Cash Passport™ Prepaid MasterCard®

In certain regions, WellAway® will pay the claim in the currency incurred.

*WellAway® will pay the initiation fee